TrenixaGym Terms and Conditions

Effective date: 10 September 2026

1. About these Terms

These Terms govern access to the TrenixaGym website and mobile applications (the Platform). The Platform is operated by Trenixa Ltd, a company incorporated in England and Wales under company number 17148702, whose registered office is at 21 David Street, Denton, Manchester, M34 7TA (Trenixa, we, us or our). TrenixaGym is a trading name of Trenixa Ltd.

By creating an account or using the Platform, you agree to these Terms. Our Privacy Notice, Cookie Notice and User-Generated Content and Reviews Policy also apply. Gym Owners must additionally accept the Gym Owner Agreement.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a contract to create or use an account. By registering, you confirm that you meet this requirement. The Platform is directed at users and gyms in the United Kingdom.

3. The Platform

TrenixaGym helps users discover and compare gyms, view information and reviews, save gyms, contact participating gyms and contribute reviews and other permitted content. Gym Owners may claim or request listings, manage approved listing information, respond to reviews, receive enquiries and use available management tools.

Trenixa does not operate the listed gyms and does not provide gym memberships, fitness instruction, medical advice or the services advertised by a gym. A contract for gym services is between the user and the relevant gym. Users should verify important information, including facilities, accessibility, opening hours, prices, qualifications and membership terms, directly with the gym.

The Platform is free at launch. No paid owner subscriptions or trials are currently offered. Any future paid service will be subject to additional terms displayed and accepted before purchase.

4. Accounts and security

You must provide accurate information, keep it current and protect your credentials and devices. You are responsible for activity carried out through your account unless caused by our failure to use reasonable care. Notify support@trenixa.com promptly if you suspect unauthorised access.

You must not impersonate another person or organisation, create misleading accounts, circumvent security controls, scrape the Platform without permission, introduce malicious software, interfere with availability, or use the Platform unlawfully.

We may require verification, refuse registration, or restrict an account where reasonably necessary to protect users, gyms, Trenixa or the Platform.

5. Listings and search results

Listings may contain information supplied by gym owners, users, licensed sources or publicly available sources. Although we take reasonable steps to maintain useful information, listing information may be incomplete or out of date. Gym owners and authorised representatives may request correction or removal through https://trenixagym.com/report or info@trenixa.com and may be required to prove their authority.

Search results may take account of filters selected by the user, location or distance, featured status and recency. At launch, featured status is assigned administratively and is not paid placement. If paid placement is introduced, it will be clearly labelled as sponsored or promoted.

6. Reviews and other content

Content you submit must comply with the User-Generated Content and Reviews Policy. Reviews must reflect a genuine experience and must not be fake, misleading, defamatory, abusive, unlawful, manipulated or posted in exchange for an undisclosed incentive.

You retain ownership of your content. You grant Trenixa a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format and display it only as reasonably necessary to operate, secure and improve the Platform. This licence ends when the content is deleted, except for temporary retained copies needed for an active complaint, investigation, legal obligation or backup cycle. We will not use a review or user photograph in an unrelated advertising or social-media campaign without separate permission.

We may investigate, restrict or remove content and may warn, restrict, suspend or terminate accounts for breaches. Reports and appeals are handled under the Content Reporting, Complaints and Appeals Policy.

7. Gym enquiries

When you submit an enquiry, the information shown on the form—including your contact details and message—may be provided to the relevant claimed Gym Owner so it can respond. The gym must use the information to respond to that enquiry and must obtain separate permission or another lawful basis before using it for marketing.

Communications or contracts made outside the Platform are between the user and gym. Exercise caution before sharing sensitive information or making payment.

8. Intellectual property

The Platform, its software, design, branding and Trenixa-created material belong to Trenixa or its licensors. You may use the Platform for personal, lawful purposes and may not copy, distribute, sell, reverse engineer or commercially exploit it except as permitted by law or with written permission.

To report an intellectual-property concern, email info@trenixa.com with your contact information, the protected work, the disputed material and its location, your authority to act, and an explanation of the concern.

9. Availability and changes

We aim to keep the Platform available and accurate but do not guarantee uninterrupted or error-free operation. We may maintain, improve, suspend or discontinue features. We will provide reasonable notice where a material change adversely affects users, where practicable.

We may update these Terms. Material changes will be notified through an appropriate durable method, such as email or an in-account notice. Where required, we will ask users to accept the updated version before continuing.

10. Suspension and termination

You may stop using the Platform and delete your account using the available account controls. We may restrict or terminate access where reasonably necessary because of a serious or repeated breach, fraud, security risk, unlawful activity, harm to others or a legal requirement. Where appropriate, we will explain the decision and provide an appeal route.

Account deletion removes the user’s reviews and associated review photographs. Other account-associated information is deleted or anonymised as described in the Privacy Notice, subject to limited retention for legal, security, accounting, complaint and backup purposes.

11. Responsibility and liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

If you are a consumer, we are responsible for foreseeable loss caused by our breach of these Terms or failure to use reasonable care. We are not responsible for loss that was not foreseeable, business loss, or the independent acts, omissions, services or statements of a gym.

If you use the Platform for business purposes, Trenixa will not be liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, goodwill or anticipated savings. Subject to liabilities that cannot be limited by law, Trenixa’s aggregate liability arising from a free service will not exceed £100.

12. General provisions

If any provision is unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not transfer your rights under these Terms without our consent. We may transfer our rights and obligations where this does not reduce consumer protections.

These Terms are governed by the laws of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings available under the law of the part of the United Kingdom in which they live. Business users submit to the exclusive jurisdiction of the courts of England and Wales.

13. Contact and complaints

Contact info@trenixa.com or use https://trenixagym.com/contact-us. Content reports may also be submitted through https://trenixagym.com/report. We aim to acknowledge ordinary reports and complaints within seven working days.