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Find answers to common questions about using TrenixaGym.
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Getting Started
Everything you need to begin your journey with TrenixaGym.
TrenixaGym is a platform that helps people discover gyms, compare facilities, and share their experiences.
We aim to make it easier for people to find the right gym while helping gym owners showcase their facilities to potential members.
For Gym Users
With TrenixaGym, you can:
- Search for gyms using filters to match your specific needs
- View detailed gym information and facilities
- Save gyms for quick access later
- Leave reviews and share your experiences
You can browse and search for gyms without an account, but creating an account allows you to save gyms and leave reviews.
For Gym Owners
- Add a new gym listing
- Claim an existing gym listing
- Edit and update your gym information
- Respond to customer reviews
- See analytics for your own facility
Creating or claiming a gym listing on TrenixaGym is free.
Coverage
TrenixaGym currently focuses on gyms across the United Kingdom.
No, you do not need an account to browse or search for gyms on TrenixaGym.
Anyone can use the platform to discover gyms, view gym details, and explore facilities without signing in.
However, creating a free account allows you to access additional features.
With an account, you can:
- Save your favourite gyms for quick access
- Edit your profile
- Leave reviews based on your experiences and view responses from gyms
Creating an account is quick and free.
If you experience any issues creating or accessing your account, please contact support.
Creating a TrenixaGym account allows you to access additional features depending on the type of account you choose.
Gym Users can save gyms, leave reviews, and manage their activity on the platform.
Gym Owners can add a gym listing, claim an existing listing, update their gym information, and respond to customer reviews.
You can create an account either on the TrenixaGym website or through the mobile app.
On the TrenixaGym website
- Click Sign Up
- Choose which account applies to you: Gym User or Gym Owner, then click Continue
- Choose Continue with Google or Sign up with email
- Follow the remaining steps to finish creating your account
On the TrenixaGym app
- Tap Profile
- Choose which account applies to you: Gym User or Gym Owner
- Tap Sign Up
- Choose Continue with Google or sign up with your email address, then follow the steps
Creating an account is free and only takes a few moments.
If you experience any issues creating your account, please contact support.
If you have forgotten your password, you can reset it using the Forgot Password? option on the login screen.
On the TrenixaGym website
- Open the Login window and click Forgot Password?
- Enter the email address associated with your account and click Send Verification Code
- Enter the verification code and click Verify & Continue
- Create a new password and click Reset Password
On the TrenixaGym app
- Open the Login screen and tap Forgot Password?
- Enter the email address associated with your account and tap Send Verification Code
- Enter the verification code and tap Verify Code
- Create a new password and tap Reset Password
If you do not receive the verification email, please check your spam or junk folder. You can request a new code using Resend Verification Code on the app, or by starting the reset again on the website.
When you sign up with an email address, or reset your password, TrenixaGym sends a verification code to your email to confirm it belongs to you.
Enter the code on the verification screen to continue. Codes are six digits.
If your code does not arrive
- Check your spam or junk folder — automated emails sometimes land there
- Confirm you entered the correct email address
- Wait a short moment, as delivery can take a little time
- Request a new code:
- On the website sign-up, use Start Over to re-enter your details and receive a new code
- On the app sign-up, use Change Email to re-send the code to your address
- On a password reset, use Resend Verification Code (app) or start the reset again (website)
If you still do not receive a code after trying the above, please contact support.
You can sign up or sign in using Continue with Google. If this does not work, the tips below usually resolve it.
Things to try
- Allow pop-ups for TrenixaGym, as the Google sign-in window may be blocked by your browser
- Make sure you are choosing the Google account you intend to use
- Check that cookies are enabled for your browser
- Try again on a stable internet connection, or restart the app
- If Google sign-in still does not work, you can create your account with an email address instead
If you continue to have trouble signing in, please contact support.
For Gym Users
Discovering gyms and sharing your experience.
Saving a gym allows you to quickly find it again later. This is useful if you are comparing gyms or planning to visit one in the future.
You must be logged in to your Gym User account to save gyms.
On the TrenixaGym website
- Log in to your Gym User account
- Open the gym listing you would like to save
- Click the heart (save) icon on the listing
- To view your saved gyms, go to your Dashboard and select Saved Gyms
On the TrenixaGym app
- Log in to your Gym User account
- Open the gym listing you would like to save
- Tap the heart (save) icon on the listing
- To view your saved gyms, go to Profile and select Saved Gyms
Removing a saved gym
To remove a gym, tap or click the heart icon again on the gym listing. On the website you can also remove a gym from the Saved Gyms page in your Dashboard.
If you need assistance, you can contact support.
You can send an enquiry to a gym directly from its listing — for example to ask about membership, a trial, or visiting. Your enquiry goes to that gym.
You must be logged in to send an enquiry.
On the TrenixaGym website
- Log in to your Gym User account
- Open the gym listing you are interested in
- Select Send enquiry
- Choose your enquiry type, add your message, and submit
On the TrenixaGym app
- Log in to your Gym User account
- Open the gym listing you are interested in
- Tap Send enquiry in the action bar
- Choose your enquiry type, add your message, and submit
Sending an enquiry contacts the gym about joining or visiting. For help with TrenixaGym itself, use Contact Us instead.
Leaving a review allows you to share your experience and help others choose the right gym. Your feedback also helps gym owners understand what they are doing well and where they can improve.
You must be logged in to your Gym User account to leave a review.
On the TrenixaGym website
- Log in to your Gym User account
- Search for and open the gym listing you want to review
- Open the Write Review tab
- Select your ratings, add a visit date, and write your review
- Click Submit Review
On the TrenixaGym app
- Log in to your Gym User account
- Search for and open the gym listing you want to review
- Tap See all reviews, then Write a Review
- Select your ratings and write your review
- Tap Submit Review
Review categories explained
Rate the quality, variety, and condition of the gym’s equipment.
Rate how clean and well-maintained the gym and its facilities are.
Rate your experience with gym staff, including helpfulness, professionalism, and support.
Rate the overall environment of the gym, such as how comfortable, motivating, or welcoming it feels.
Rate the sense of community within the gym, including how friendly and supportive other members are.
Review guidelines
- Share honest experiences about the gym
- Keep reviews respectful and appropriate
- Avoid offensive language or personal attacks
- Only review gyms you have visited or used
- Reviews may be moderated to ensure they follow our guidelines
You can view and delete the reviews you have written. Reviews cannot be edited after they are posted — if you would like to change a review, delete it and write a new one.
On the TrenixaGym website
- Log in to your Gym User account
- Go to your Dashboard and select My Reviews
- Use Delete on the review you want to remove
- To change a review, delete it and submit a new one from the gym’s page
On the TrenixaGym app
- Log in to your Gym User account
- Go to Profile and select My Reviews
- Use Delete on the review you want to remove
- To change a review, delete it and submit a new one from the gym’s page
You can also delete a review directly on the gym’s page: open the review you left and choose Delete Review.
If a review is useful to you, you can mark it as helpful. This helps other people see the most useful reviews for a gym.
You must be logged in to your Gym User account to mark a review as helpful.
On the website and app
- Open the gym’s reviews
- Find a review left by another member
- Select Helpful on that review
- The helpful count updates, and you can select it again to undo
If you believe a review or an owner’s reply breaks our guidelines, you can report it. Reported content is brought to the attention of a TrenixaGym administrator to review.
On the website and app
- Open the gym’s reviews
- Select Report on the review, or Report within an owner’s reply
- Provide a reason and submit your report
- Once submitted, the control shows Reported
Our team will assess the report and take action if the content does not comply with our guidelines.
Gym owners can respond to reviews on their listing. When an owner replies, their response appears directly beneath the review.
Where to find it
- Open the gym’s reviews on the website or app
- Look beneath a review for a Reply from Owner block, which shows the owner’s response and the date
TrenixaGym can notify you about activity such as replies to your reviews and updates to gyms you have saved. You can see your notifications and choose what you are notified about.
Viewing your notifications
- On the website, open the bell icon in your Dashboard to see your notifications
- On the app, go to Profile and select Notifications
Choosing what you are notified about
- On the website, go to your Dashboard and select Notification Settings
- On the app, go to Profile and select Notification Settings
- Turn individual notification types on or off, set Quiet hours, and adjust privacy options
- Save your changes
You can update your notification preferences at any time.
No. Gym owners cannot remove reviews from their gym listing.
TrenixaGym is designed to provide honest and transparent feedback from users. This means reviews cannot be removed simply because a gym disagrees with the feedback.
When can a review be removed?
A review may be removed by the TrenixaGym moderation team if it violates our review guidelines.
For Gym Owners
Managing gym listings, reviews, analytics, and your account.
Gym owners can submit their gym to TrenixaGym so it can be discovered by people searching for gyms across the United Kingdom.
All new gym submissions are reviewed by the TrenixaGym team before they are approved.
On the TrenixaGym website
- Log in to your Gym Owner account
- Navigate to Request Gym
- Click Add Gym Request
- Fill out the required information about your gym
- Click Create Gym
On the TrenixaGym app
- Log in to your Gym Owner account
- Go to Manage Requests and open New request
- Fill out the required information about your gym
- Tap Submit Request
What happens after you submit a gym?
The TrenixaGym team reviews the information you provide. Once your request is approved, your gym can be published when its required information and location have been verified.
A gym may remain in draft, and not yet visible to the public, while location verification or other required checks are still being completed. This can mean a request shows as approved before the listing is publicly visible.
The request status shown in your account is the authoritative status for your submission. Check it at any time:
On the website
- Click Request Gym
- View your requests under the Pending, Approved, and Rejected tabs
On the app
- Open Manage Requests and select My requests
- View your requests under the Pending, Approved, and Rejected tabs
If you need assistance, you can contact support.
If your gym is already listed on TrenixaGym, you can submit a claim to take over management of the listing.
Claiming a gym lets you maintain the information displayed on the listing — including gym details, facilities, and photos — and respond to customer reviews.
On the TrenixaGym website
- Log in to your Gym Owner account
- Navigate to Claim Gym and find your gym
- Click Claim on the listing
- Provide the required information and proof that you own or are authorised to manage the gym
- Click Submit Claim
On the TrenixaGym app
- Log in to your Gym Owner account
- Go to Manage Claims and open Find a gym
- Select your gym and open Claim This Gym
- Provide the required information and proof that you own or are authorised to manage the gym
- Tap Submit Claim Request
What happens after you submit a claim?
The TrenixaGym team reviews your claim. When a claim is approved, management of the existing listing is assigned to you, so you can maintain the listing and respond to reviews.
Approving a claim does not necessarily change the listing’s existing publication status — a listing that was already public stays public. Check your claim status at any time:
On the website
- Click Claim Gym
- View your claims under the Pending, Approved, and Rejected tabs
On the app
- Open Manage Claims and select My claims
- View your claims under the Pending, Approved, and Rejected tabs
If you need assistance, you can contact support.
Gym owners can update their gym listing at any time to keep the information on TrenixaGym accurate and up to date.
You can update details such as your gym description, facilities, opening hours, contact information, and other listing information.
You must have created or successfully claimed the gym listing, and be logged in to your Gym Owner account, to edit it.
On the TrenixaGym website
- Log in to your Gym Owner account
- Navigate to My Gyms
- Select the Edit Gym (pencil) icon on your gym
- Update the information you would like to change
- Click Update Changes
On the TrenixaGym app
- Log in to your Gym Owner account
- Navigate to My Gyms and select your gym
- Tap Edit Gym
- Update the information you would like to change
- Tap Save Changes
Edits to a published listing are saved right away — there is no separate approval step for updating your own listing, and updating it does not remove it from public view. Keeping your information up to date helps potential members make informed decisions.
Gym owners can respond to reviews left on their listing. Responding is a great way to thank members for positive feedback and address any concerns.
You must have created or claimed the gym listing, and be logged in to your Gym Owner account, to respond to reviews.
On the TrenixaGym website
- Log in to your Gym Owner account
- Navigate to Reviews and select the Not Replied tab
- Choose the review you would like to respond to
- Click Reply, write your response, and click Send Reply
- View your responses under the Replied tab
On the TrenixaGym app
- Log in to your Gym Owner account
- Navigate to Reviews and select the Not Replied tab
- Tap Reply on the review you would like to respond to
- Write your response and tap Submit
- View your responses under the Replied tab
Tips for responding to reviews
- Thank users for positive feedback
- Respond professionally to criticism
- Address concerns where possible
- Keep responses respectful and helpful
TrenixaGym gives gym owners analytics about their own facility, so you can see how your listing is performing.
Where to find your analytics
- On the website, open your Dashboard in the gym owner area
- On the app, go to Profile and select Dashboard
What you can see today
Every gym owner currently receives TrenixaDiscover — our free plan — which includes full analytics for your own facility, such as:
- Listing views and unique visitors
- Search appearances
- Actions such as website, phone, directions and social clicks
- Saves and enquiries
- Trends over time and your profile completeness
Additional plans with market benchmarking and further insight are being developed but are not currently available. See Plans and complimentary access below for details.
A gym is verified when it has a confirmed owner managing the listing — for example, after a claim is approved or when a gym is added and assigned to an owner account.
What verification means
- A verified gym has an owner who manages its details and responds to reviews
- Once a gym is verified, it is no longer available for others to claim
- Verification is about confirmed ownership. Whether a gym appears publicly depends on its listing status, which is separate from verification
TrenixaGym is currently free for all gym owners. Every owner is on TrenixaDiscover, which includes full analytics for your own facility at no cost.
Upgrading or managing a plan
Paid plans are not currently available to purchase. There is no upgrade or billing step to complete right now — you already have Discover. When paid plans become available, you will be able to manage them from your gym owner account, and we will let owners know.
Complimentary access
From time to time, the TrenixaGym team may grant complimentary access to additional features for a limited period. Complimentary access is provided at no charge.
When a complimentary period ends, the gym automatically returns to TrenixaDiscover. No action is needed from you, and you are never charged for complimentary access.
As a gym owner, TrenixaGym can notify you about activity such as new reviews on your gyms and decisions on your requests and claims.
Viewing and managing notifications
- On the website, use the bell icon in your gym owner area, and open Platform News for announcements
- To choose what you are notified about, open your gym owner Account and select the Notifications tab
- On the app, go to Profile and select Notifications or Notification Settings
- Turn individual notification types on or off, and set Quiet hours
If you have recently submitted a gym, it may not appear immediately on TrenixaGym.
All new gym submissions are reviewed before they are published. After a request is approved, a gym can be published once its required information and location have been verified — so a listing may remain in draft, and not yet be publicly visible, while those checks are completed.
Editing an existing, published listing does not remove it from public view — updates to your own listing are saved right away.
Checking the status of your gym request
The request status shown in your account is the authoritative status for your submission.
On the website
- Log in to your Gym Owner account
- Navigate to Request Gym
- View the status under the Pending, Approved, or Rejected tabs
On the app
- Log in to your Gym Owner account
- Open Manage Requests and select My requests
- View the status under the Pending, Approved, or Rejected tabs
What the status means
Your request is currently being reviewed by the TrenixaGym team.
Your request has been approved. Your gym is published once its required information and location have been verified; until then it may remain in draft and not yet publicly visible.
Your submission did not meet the listing requirements.
Gym requests and claim requests are reviewed by the TrenixaGym team before they are approved. If a request does not meet our requirements, it may be rejected.
Common reasons a gym request may be rejected
Your gym submission may be rejected if:
- Incomplete or inaccurate information
The information provided about the gym is missing important details or appears incorrect.
- Duplicate listings
The gym may already exist on TrenixaGym.
- The gym does not meet listing criteria
TrenixaGym currently focuses on gyms located in the United Kingdom.
- Unable to verify the gym
We may not be able to confirm the gym’s details based on the information provided.
Common reasons a claim request may be rejected
Your claim request may be rejected if:
- Insufficient proof of ownership or authorisation
We could not verify that you are the owner or authorised to manage the gym listing.
- Incorrect gym selected
The claim request may have been submitted for the wrong gym.
- Information provided could not be verified
The details provided did not match the information associated with the gym.
Can I submit another request?
Yes. If your request was rejected, you can submit a new gym request or claim request with updated or corrected information.
Reviews & Moderation
Reporting issues and understanding moderation decisions.
If you notice incorrect or outdated information on a gym listing, you can report it so the TrenixaGym team can review and, if necessary, update the details.
Reporting an issue
On the TrenixaGym website
- Open the Report an Issue page (the Report An Issue link in the footer, or /report)
- Fill out the form with details of the issue
- Click Submit Report
On the TrenixaGym app
- Go to Profile
- Select Report an Issue
- Fill out the form with the details of the issue
- Tap Submit Report
Examples of issues you can report
- Incorrect opening hours
- Wrong address or location
- Incorrect facilities or services listed
- The gym has permanently closed
- Duplicate gym listings
Once submitted, the report is reviewed by the TrenixaGym team. If necessary, the listing is updated to reflect the correct information.
To keep TrenixaGym helpful and trustworthy for everyone, reviews must follow our review guidelines. If a review does not meet these guidelines, it may be removed by our moderation team.
Common reasons a review may be removed
Your review may be removed if it includes:
- Offensive or abusive language
Reviews that contain hate speech, harassment, or inappropriate language.
- Personal attacks
Content that targets individuals rather than reviewing the gym experience.
- Spam or promotional content
Reviews that promote businesses, products, or services unrelated to the gym.
- False or misleading information
Reviews that appear intentionally misleading or dishonest.
- Reviews not based on a genuine experience
Reviews should reflect real experiences at the gym.
Reporting reviews
If you believe a review violates the guidelines, you can report it. Reported reviews are brought to the attention of a TrenixaGym administrator for review.
Can I submit another review?
If your review was removed because it did not follow the guidelines, you are welcome to submit another review that follows our review standards.
Account Management
Managing your account.
If you no longer wish to use TrenixaGym, you can delete your account from your account settings.
Deleting your account will permanently remove your profile and associated data from the platform. This action cannot be undone.
On the TrenixaGym website
Gym Users
- Log in to your account
- Navigate to Dashboard
- Select Delete Account
- Confirm your request to permanently delete your account
Gym Owners
- Log in to your Gym Owner account
- Navigate to Account
- Select Delete Account
- Confirm your request to permanently delete your account
On the TrenixaGym app
- Log in to your account
- Navigate to Profile
- Tap My Profile
- Select Delete Account
- Confirm your request to permanently delete your account
Important information
- Deleting your account is permanent and cannot be undone
- Your profile and personal details are permanently removed
- Any saved gyms are removed from your account
- Your reviews are removed
- If you are a gym owner, your gyms are released so they can be claimed again by a verified owner
- If you need assistance, you can contact support
Support
Getting help from the TrenixaGym team.
If the Help Centre does not answer your question, our team is happy to help. You can reach us through the contact form on the website or app.
How to get in touch
- On the website, open Contact Us
- On the app, go to Profile and select Contact Us
- Choose an enquiry type — General Enquiry or Support Request — and send your message
What to include
- Your name and the email address linked to your account
- Whether you are a Gym User or a Gym Owner
- A clear description of your question or the problem, including the gym name if relevant
- Any steps you have already tried
How you will hear back
After you get in touch, we send an acknowledgement email with a reference number. Our team responds by email. To continue a conversation, reply to that email and keep your reference number in the message so we can pick up where you left off.
Keep your reference number handy — it helps us find your request quickly.
If something on TrenixaGym is not working as expected, let us know so we can look into it.
Reporting a problem
- On the website, open the Report an Issue page (/report), describe the problem, and click Submit Report
- On the app, go to Profile, select Report an Issue, describe the problem, and tap Submit Report
- Include what you were doing, what happened, and the device or browser you were using — this helps us resolve it faster
For account questions or anything else, you can also contact support.